Delta Air Lines has earned the top overall score for the sixth consecutive year on the Business Travel News (BTN) Airline survey, sweeping all 10 categories and bettering 2015 scores in each.
This win celebrates the outstanding performance and industry-leading customer service Delta people provide every day.
Commenting on the achievement, Steve Sear, President – International and Executive Vice President – Global Sales for Delta Air Lines, said: “Each year, we set ‘Win BTN’ as a company-wide goal and all 80,000 Delta people set out to deliver by providing an industry-leading customer experience around the globe.”
“This win marks six years in a row of Delta outperforming our competitors in the eyes of the business travel community and the fourth year that we have ranked highest in every category. This achievement, and being named number one again this year by BTN readers, further validates our ongoing commitment to creating a seamless travel experience for our customers,” he said.
BTN voters, who manage tens of billions of dollars in annual, corporate travel spend, select the top U.S. carrier in the survey based on their perceptions of airline performance in negotiating and maintaining preferred programmes, delivering service and providing value.
This survey provides important validation of an airline’s efforts to provide the best experience for corporate customers. No other airline has been selected six consecutive times in the survey’s 19-year history.
On his part, Bob Somers, Senior Vice President – Global Sales at Delta Air Lines, said: “Our innovative approach to this business is what differentiates Delta from our competitors, and that innovation is in response to what our customers want to see. We seek feedback from Corporate Travel Managers (CTMs) and business travelers through focus groups, advisory board meetings and call centres, just to name a few. Then we listen, act and listen again, building our business around their needs.”
Kristen Shovlin, Vice President – Sales Operations and Development at Delta Air Lines, said: “Being selected as the top overall airline for the sixth year is an honour, but we also see this win as a responsibility to keep delivering for our customers and continuing to exceed expectations. Thank you to our corporate travel manager and travel agency partners for your continued trust, confidence and loyalty in allowing us to serve you and your travellers.”
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